At CHEFFANO, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your product, we’re here to help.
Returns
You have 30 days from the date of purchase to return an item for a full refund or exchange, provided it is in its original condition and packaging. To initiate a return, please follow these simple steps:
- Contact us at contact@cheffano.net with your order details and reason for return.
- Our customer support team will assist you with the return process and provide you with a return authorization.
- Please return the item in its original packaging, including all accessories and documentation.
- Once we receive the returned product, we will process your refund or exchange within 5–7 business days.
Refunds
Refunds will be issued to the original payment method once the returned item is received and inspected. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a defective or damaged item.
Exchanges
If you wish to exchange a product for a different item, please contact us within 30 days of purchase. We will guide you through the exchange process and, depending on stock availability, arrange for the shipment of your new item.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately at contact@cheffano.net with your order details and photos of the damage. We will provide you with a prepaid return label and issue a replacement or refund as soon as possible.
Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been used or altered.
- Items marked as final sale.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer service team at contact@cheffano.net.
We appreciate your understanding and thank you for shopping with CHEFFANO.